Can I Return My Blinds?

Introduction

The most common source of frustration after buying blinds is discovering — too late — that your product is not eligible for a return. Understanding the rules before you order protects you from a costly mistake. 

This guide sets out exactly what can and cannot be returned, and why the distinction between ready-made and made-to-measure blinds matters more than most customers realise.
 

Can I return my made-to-measure blinds?

No. Made-to-measure blinds cannot be returned or refunded unless they arrive faulty or damaged. This is not a company preference — it reflects the legal position on bespoke goods under the Consumer Contracts Regulations 2013, which exempt custom-made products from the standard 14-day cancellation right.

The reason is straightforward: a blind made to your specific width and drop cannot be resold to another customer. Once production begins, the material is cut, the components are assembled, and the product exists for your window alone. Accepting a return would mean writing off the full cost of manufacture, which is why virtually every made-to-measure blind supplier operates under the same policy.

The important caveat: if your made-to-measure blind arrives with a manufacturing defect, incorrect specifications, or physical damage, you are entitled to a remedy. That is covered in detail in our Manufacturing Defects & Warranty and Damaged Items guides.
 

Which products can be returned?

Ready-made and pre-packaged blinds can be returned, provided they meet the conditions below. These are standard products manufactured to set sizes, which means they can be restocked and resold.

The following categories may be eligible for return:

• Ready-made blinds (standard sizes, off-the-shelf products)
• Accessories such as brackets, chains, and controls — provided they are a stock line and have not been ordered as a special item
• Motorised components — again, only if they are a stock line and not part of a special order

What condition must a product be in to qualify for a return?

This is where many return requests fail. A product that has been opened, fitted, or shows any sign of use will not be accepted. To be eligible, the item must be:

• Unused and in its original, unopened packaging
• Undamaged, with all labels and tags still attached
• In a fully resalable condition
• Returned with no evidence that fitting has been attempted

Think of it from a practical standpoint: if the blind has been unrolled, mounted, or cut, it cannot be sold to another customer. The standard is not arbitrary — it protects the integrity of stock for the next buyer.
 

Are fabric samples returnable?

No. Fabric samples are not applicable to the returns policy. They are sent as a decision-making tool and are not subject to return.
 

Will I have to pay a restocking fee?

On some products, a restocking fee may apply. This will be communicated to you when you contact customer services, before you commit to proceeding with the return. You will not be surprised by a deduction you were not warned about.
 

Who pays for return postage?

The customer is responsible for return shipping costs, unless the product is faulty or damaged. In cases of confirmed fault or damage, a pre-paid return label will be provided. For all other returns, you should use a reputable courier service and we strongly recommend insuring the shipment. If a returned item is lost or damaged in transit, a refund cannot be issued — and that risk sits entirely with the sender.