How to Arrange a Return

Introduction

Attempting to return a product without following the correct process is the fastest way to delay — or lose — your refund. The steps below walk you through exactly what to do, what to prepare, and what to expect at each stage. Get this right first time and the process is straightforward.

How do I start a return?

Contact customer services by email at customer.services@newblinds.co.uk before doing anything else. Do not send the item back without receiving instructions first. The return address can vary depending on the product, and sending a parcel to the wrong location will cause significant delays and may result in the item being lost.

Customer services will confirm:

Whether your product qualifies for a return
The correct return address for your specific product
Whether a restocking fee applies
Whether a Return Merchandise Authorisation (RMA) number is required

What information do I need to have ready?

When you contact customer services, have the following to hand:

Your original order number
Photographs of the product in its current condition
A clear reason for the return
Photographs of the packaging, if relevant

Having this information ready at the point of contact means customer services can assess your request immediately, rather than coming back to you for information that delays the process.

How long will it take to hear back?

You can expect a response within one to two working days of your initial email. If your request requires more detailed investigation — for example, if there is a question about whether the product qualifies — it may take slightly longer, but you will be kept informed.

How should I package the item for return?

Pack the item in its original packaging wherever possible. The product must arrive back in a resalable condition — if it is damaged during the return journey due to inadequate packaging, the return will fail inspection and a refund will not be issued.

We cannot be held responsible for how the parcel is received back. That responsibility sits with the sender. Use appropriate protective packaging, seal everything securely, and treat the return shipment with the same care you would treat any fragile item being sent by post.

Should I insure my return shipment?

Yes. If a returned item is lost or damaged in transit, a refund cannot be issued. Insurance is not a bureaucratic formality — it is the only protection you have if something goes wrong during the return journey. The cost of insuring a blind shipment is small relative to the cost of the product; do not skip this step.

Which courier should I use?

Use a reputable courier service that offers tracking and proof of delivery. Customer services will not recommend a specific provider, but the key criteria are: reliable tracking, proof of delivery, and the ability to insure the shipment for its full value.

Keep your proof of postage and tracking information until the refund has been confirmed.

What happens after I send the item back?

Once the item is received, it will be inspected to confirm it is in a resalable condition. You will receive email confirmation when:

Your return has been approved
Your refund has been processed

You will also be notified if the return fails inspection and what your options are at that point.

Step-by-Step Return Process Summary

Email customer.services@newblinds.co.uk with your order number, photos, and reason for return
Wait for a response within one to two working days
Follow the specific return instructions provided, including the correct return address
Package the item securely, ideally in original packaging
Ship using a reputable, tracked and insured courier
Retain proof of postage and tracking until refund is confirmed
Receive email confirmation of approval and refund processing

Tim Pendleton