I Ordered the Wrong Size Blinds

Introduction

Measuring errors happen — even experienced DIY installers occasionally transpose figures or measure the wrong dimension. The outcome when this happens with a made-to-measure blind is more limited than with off-the-shelf products, but there are still practical routes forward. This guide sets out what is possible and how to start the conversation.

Can I return a made-to-measure blind if I ordered the wrong size?

No. Made-to-measure blinds cannot be returned due to a customer measuring error. The product was manufactured to the exact specifications you provided, and those specifications cannot be resold to another customer.

This underlines why accurate measuring is so important before ordering. If you are unsure about how to measure, consult the newblinds.co.uk measuring guides before placing your order.

Can my incorrectly sized blind be adjusted?

In some cases, yes. If the blind is too wide or too long, it may be possible to alter or adjust it to the correct size. This will depend on the type of blind, the material, and the extent of the discrepancy.

The critical limitation: if the blind is too small, it cannot be adjusted to be larger. A blind made shorter or narrower than needed cannot have material added back. In this situation, a remake is the only viable option.

Will a remake cost the full price?

A remake due to a customer measuring error is not free, but a discounted rate can sometimes be offered. The level of discount will depend on the specific situation and may vary depending on whether the manufacturer is able to absorb any part of the cost.

Contact customer services at customer.services@newblinds.co.uk to discuss your situation. Every case is assessed individually — the aim is to reach a fair outcome, not to apply a rigid formula.

How is a measuring error distinguished from a manufacturing error?

This is determined by reviewing the original order and the specifications provided at the time of purchase. If the blind was made to the exact dimensions entered on the order, it is a measuring error. If the dimensions on the blind do not match those on the order, it is a manufacturing error and is covered under the standard process for incorrect specifications.

In some cases, the manufacturer may share part of the cost with the customer even where the measuring error is the customer's responsibility, depending on the circumstances. This is assessed on a case-by-case basis.

Do you offer a remeasuring service before a remake order?

No. Remeasuring services are not provided. Before ordering a remake, take your measurements carefully, following the guidance in the newblinds.co.uk measuring guides, and double-check every figure before submitting.

For Perfect Fit blinds specifically, the yourblindsdirect.co.uk step-by-step measuring process recommends taking measurements from two or three spots in each window to verify uniformity — a practice worth adopting for any blind type.

What should I do if I am not sure whether I measured correctly before ordering?

Please ensure your measurements align with your order confirmation prior to the manufacturing of the blind. If you spot an error and your order is still in production, contact customer services immediately at customer.services@newblinds.co.uk. The earlier an error is identified, the more options are available.