Tim Pendleton

IntroductionMost customers purchasing standard ready-made blinds will find the returns process straightforward. But for motorised blinds, custom fabric orders, trade purchases, and situations where...

IntroductionMeasuring errors happen — even experienced DIY installers occasionally transpose figures or measure the wrong dimension. The outcome when this happens with a made-to-measure blind is mo...

IntroductionReceiving an incorrect item is a company error, and it is treated as one. The resolution process is designed to get the correct product to you as quickly as possible, with minimal disru...

IntroductionAn order returned to sender is not a lost cause — but the circumstances matter enormously, particularly when made-to-measure products are involved. This guide explains the most common r...

IntroductionMulti-blind orders are sometimes dispatched across more than one parcel, and individual items can occasionally be omitted in packing. Neither scenario is the end of the road — but actin...

IntroductionWarranty claims are among the most misunderstood areas of blind ownership. Customers occasionally assume that any fault discovered after installation will be covered, while others assum...

IntroductionReceiving a damaged delivery is frustrating, but acting quickly and documenting everything correctly is the difference between a swift resolution and a prolonged dispute. This guide tel...

IntroductionOnce a return is on its way back, the next question is always the same: when will the money appear? The answer depends on a clear sequence of events — receipt, inspection, approval, and...

IntroductionAttempting to return a product without following the correct process is the fastest way to delay — or lose — your refund. The steps below walk you through exactly what to do, what to pr...

IntroductionThe most common source of frustration after buying blinds is discovering — too late — that your product is not eligible for a return. Understanding the rules before you order protects y...