Where's My Blind Order? - Tracking, Notifications & Delivery Status Explained

What notifications will I receive about my order?

You'll receive automated communications at four key stages:

1. Order confirmation (immediate): Confirms we've received your order and payment
2. Dispatch notification (when leaving factory): Includes courier details and tracking number
3. Delivery day reminder (morning of delivery): Confirms today's delivery with time window if available
4. SMS updates (day of delivery): Most couriers send text updates about delivery progress

We don't send manufacturing updates for standard lead times. If anything changes, we email you (see previous section on delays).

How do I track my order?

Upon dispatch, you will receive an email or SMS from the courier who is delivering your order. Your dispatch notification email contains:

• Courier company name
• Tracking number
• Direct link to courier's tracking page

Click that link for real-time updates. Couriers may show some or all of the following:

• Current parcel location
• Estimated delivery time window

Can't find the email? Check spam folders first—dispatch notifications occasionally trigger overzealous filters. Still missing? Email customer.services@newblinds.co.uk with your order reference.

Can I track my order before dispatch?

Not in real-time through a tracking system, no. The order exists in the manufacturing queue, not the courier network.

For order status before dispatch, email customer.services@newblinds.co.uk with your order reference. Our team can check:

• Confirmed dispatch date
• Any issues requiring attention

Which couriers do you use?

We use multiple carriers—APC, DX, UPS, FedEx, DHL—selected based on product size rather than destination. The dispatch notification specifies which courier is handling your delivery.

Why multiple couriers? Different carriers excel at different parcel profiles. A compact Venetian blind ships efficiently through different networks than a 2.5-metre roller blind tube.

You don't choose the courier, but you do receive tracking for whichever service handles your order.

What time will my delivery arrive?

Deliveries occur Monday to Friday, typically between 9am and 5pm, occasionally extending to 6pm.

Most couriers provide a narrowing time window on delivery day:

• Morning notification: "Delivery between 10am-2pm"
• Mid-morning update: "Delivery between 11am-1pm"
• On-the-road update: "Arriving in approximately 30 minutes"

These windows aren't guaranteed—traffic, route changes, and previous delivery complications can shift schedules. Treat them as estimates rather than appointments.

Can I choose a specific delivery date or time?

Standard service doesn't include date or time selection. However, we can arrange:

• Saturday delivery (additional cost)
• Timed delivery slots (additional cost)

Critical detail: Arrange this before placing your order. Email customer.services@newblinds.co.uk to request pricing and availability. Once an order enters manufacturing, adding these services becomes difficult or impossible.

For orders already placed, some factories may accommodate specific dispatch dates—email our customer service team to discuss what's possible for your particular product.