Urgent Deliveries, Access Issues & Special Requests | NewBlinds Solutions

I have a tight deadline—can you accommodate urgent projects?

We don't offer queue-jumping or express manufacturing, so the lead time displayed on the product page remains your timeframe.

However, contact us before ordering if you're working to a deadline. Email customer.services@newblinds.co.uk with:

• Your installation deadline
• Products you're considering
• Quantity required

We'll tell you honestly whether current lead times work for your schedule. If not, we can:

• Suggest alternative products with faster availability
• Confirm specific dispatch dates with factories (product-dependent)
• Advise whether your timeline is realistic

Based on our experience coordinating hundreds of time-sensitive installations: planning conversations before ordering prevent disappointment after ordering.

Can I request AM or PM delivery slots?

This depends on courier availability and incurs additional cost.

Email customer.services@newblinds.co.uk before ordering with:

• Your preferred delivery timeframe
• Your full postcode
• Product type you're ordering

We'll check with relevant couriers and provide pricing for timed delivery options.

Note: This isn't available universally. Some couriers offer this service; others don't. Remote locations have fewer options than urban areas.

What about Saturday delivery?

Saturday delivery is available at an additional cost, subject to courier service coverage for your postcode.

Request this before placing your order through customer.serviecs@newblinds.co.uk. Attempting to add Saturday delivery after ordering is more challenging once manufacturing has started.

I have difficult access—should I mention this?

Absolutely. Use the delivery notes field at checkout or email after ordering to flag access issues:

Common access challenges:

• Security gates requiring codes
• Shared driveways needing specific routing
• Buildings set back from the road
• Height barriers or width restrictions for delivery vehicles
• Time-restricted access (e.g., construction site hours)
• Difficult-to-find addresses

Couriers appreciate knowing about these situations in advance rather than discovering them when they're already running late on their route.

What happens if extreme weather affects delivery?

Severe weather occasionally disrupts courier operations—snow closing roads, storms grounding flights affecting air freight, flooding blocking depot access.

If weather delays affect your delivery, our customer service team emails you to:

• Explain the delay
• Provide an updated delivery estimate
• Apologise for circumstances beyond our control

Weather delays are frustrating but unpredictable. We communicate what we know as soon as we know it.

What about courier strikes?

Industrial action occasionally affects delivery services. If strikes delay your order:

We email immediately to inform you of the situation and likely delays. Where possible, we'll:

• Switch to alternative couriers if parcels haven't yet been collected
• Provide updates as the situation develops
• Confirm new delivery dates once services resume

You won't be left wondering where your order is—we proactively communicate any significant disruption.

Can delivery be coordinated with my installer?

If you're using professional installers, please do not confirm installation date until you are in receipt of your order. 

While we can't guarantee delivery on a specific installation appointment date, the more we understand about your project, the better we can support it within our service parameters.