What Happens on Delivery Day | Signatures, Safe Places & Receiving Your Blinds

Do I need to be home for delivery?

A signature is requested by default, requiring someone present to accept delivery.

However, you can authorise alternative arrangements:

• Safe place delivery: Specify a location (porch, garage, side gate) where the courier may leave parcels
• Neighbour delivery: Authorise delivery to a specific neighbour's address

Provide these instructions at checkout in the delivery notes field, or email customer.services@newblinds.co.uk after ordering but before dispatch.

How do I leave delivery instructions?

During checkout: The order process includes a delivery notes field. Use this for:

• Gate codes
• Access instructions ("use side entrance, front gate broken")
• Safe place specifications ("leave in porch if no answer")
• Building details ("flat 3, use intercom")

After ordering: Email customer.services@newblinds.co.uk with your order reference and instructions. We'll add these to the order before dispatch.

Timing matters. Instructions added weeks before delivery are reliable. Instructions added the morning of delivery may not reach the driver.

What if I'm not home when the courier arrives?

Without safe place authorisation, the courier will:

1. First attempt: Leave a calling card with redelivery information
2. Automatic second attempt: Redeliver the next working day
3. After two failed attempts: Return parcel to depot

The calling card includes a contact number. Phone this to:

• Arrange a specific redelivery date
• Request delivery to a neighbour
• Organise depot collection (availability varies by courier and parcel size—typically unavailable for large items)

I know I'll miss the delivery—what should I do?

Email customer.services@newblinds.co.uk as soon as you realise. Include:

• Your order reference
• Original delivery date
• Your preferred alternative

Whether we can intervene depends on timing and courier. If we're notified before the driver loads your parcel, we can often stop that delivery attempt and reschedule. Notification on the actual delivery morning? Much harder to intercept.

Are there redelivery charges?

No additional fees for standard redelivery attempts following missed deliveries.

How are blinds packaged?

Products arrive protected with:

• Bubble wrap around the blind
• Rigid tube (for roller blinds and similar cylindrical products)
• Cardboard box (for Venetian, vertical, Roman blinds and flat-pack items)

Small accessories and fabric samples ship via Royal Mail in protective envelopes.

Packaging is designed for transit protection, not presentation. Expect functional cardboard and bubble wrap, not gift-box aesthetics. What matters is that the blind arrives undamaged.

What should I check when delivery arrives?

Before signing:

Inspect the packaging for obvious damage—crushed boxes, torn tubes, punctures. If damage is visible:

• Sign for the delivery as 'damaged'
• Photograph the damaged packaging
• Email customer.services@newblinds.co.uk immediately

After accepting delivery:

Unpack and inspect the blind as soon as practical (ideally same day, definitely before installation). Check for:

• Correct dimensions matching your order
• Fabric/material condition (no marks, tears, or defects)
• Mechanism operation (raises, lowers, tilts as designed)
• Complete components (all brackets, screws, and fittings present)

If you discover damage or errors after accepting delivery, email customer.services@newblinds.co.uk within a reasonable timeframe with:

• Order reference
• Description of the issue
• Clear photographs showing the problem

"Reasonable timeframe" means days, not weeks. Don't install a damaged blind, use it for three months, then report the original damage.