How to Place an Order for Made-to-Measure Blinds

Ordering made-to-measure blinds online is straightforward once you understand what is required at each stage. The biggest and most preventable mistakes happen before a single click: incorrect measurements, skipping fabric samples, and misunderstanding the difference between a recess fit and an exact blind size. This guide walks you through every step so your order arrives correctly the first time.

What do I need to prepare before placing an order?

Four things must be in place before you start:

Accurate measurements. This is the single most important step. Made-to-measure blinds are manufactured to the dimensions you supply, and once production begins, errors are costly to correct. Visit newblinds.co.uk/measuring-your-window-for-blinds for a full overview, and check the individual product pages, where you will find product-specific instructions and video guides.

Your window type. Bay windows, tilt-and-turn windows, roof lanterns, UPVC frames, and Velux skylights all have specific fitting requirements. Identifying your window type upfront determines which products are compatible and whether a recess or blind-size (exact size) installation is appropriate.

Fabric or colour preferences. Screen colours are notoriously unreliable. What appears as a warm grey on your monitor may arrive as a cool blue in person. Order samples first — this step is not optional if colour accuracy matters to you.

Installation type: recess  A recess fit sits inside the window opening. A face-fix (blind size) is mounted to the wall or ceiling above the frame. The two require different measurement methods and different deductions. Confirm which you need before your sizes.

Should I order fabric samples before placing an order?

Yes. Based on our experience processing orders across hundreds of different window types and room settings, customers who skip samples are significantly more likely to be disappointed with their colour or fabric choice. Made-to-measure blinds cannot be returned simply because the shade looked different on screen. Samples are free and fast — order them before you commit.

Is there a minimum order value or a maximum number of blinds I can order?

There is no minimum order value. There is also no maximum order quantity for online orders. However, if you are ordering a large number of blinds and want to verify stock availability before committing, or if you would like help with a quotation, email customer.services@newblinds.co.uk or estimates@newblinds.co.uk.

What is the step-by-step process for placing an order on the website?

The full ordering sequence is as follows:

1. Select your product type — roller, venetian, roman, vertical, wooden, or electric.
2. Enter your measurements — width and drop in millimetres, following the product-specific measuring guide.
3. Choose your customisation options — fabric, colour, control side (left or right), control type (chain, cord, motorised, or remote), mounting style (recess or blind size), and any additional features (such as hem bar, pelmet or hardware colour)
4. Add to basket — your selections are saved in the basket even if you do not complete the order immediately.
5. Review your order — check product details, measurements, and quantity carefully at this stage. Errors caught here cost nothing to correct. Errors caught after production has begun may cost considerably more.
6. Enter delivery details — including any delivery notes you wish the courier to follow.
7. Payment — the order is charged at the point of placement.
8. Confirmation — an order acknowledgement is emailed to you immediately with your order reference. You will receive a further email or text notification when your order has been dispatched.

Can I check out as a guest without creating an account?

Yes. Account creation is not required. You can complete the entire order process as a guest. If you add items to your basket but do not complete the purchase immediately, those items will remain in the basket for your next visit.

What customisation options are available?

The range of customisation varies by product, but typically includes:

• Size and dimensions
• Fabric and material
• Colour
• Control side (left or right)
• Control type: chain, cord, motorised, or remote
• Mounting style: inside recess or blind size
• Additional features: Such as hem bar, pelmet or hardware colour

Images are available for some options — for example, chain side, hem bar styles, and pelmet options — but not for every variable. If you are unsure how a particular option will look or function, email customer.services@newblinds.co.uk before placing your order rather than after.

How do I submit a special request or unusual requirement?

Do not attempt to force an unusual requirement into a standard order form field. Email customer.services@newblinds.co.uk or estimates@newblinds.co.uk with the details of what you need. The team will advise whether the requirement is achievable and at what cost before you commit.

Can I add a delivery note or installation instruction to my order?

Yes. A notes field is available at checkout. Use it to specify delivery access instructions, preferred safe-place locations, or any other information relevant to receiving your order.

What happens immediately after I place an order?

An order acknowledgement is emailed to you within minutes. This email includes your order reference number—save it. Your order is then transmitted to the factory. You will receive a further email or text notification confirming dispatch once the blind has been manufactured and collected by the courier.