How to Cancel a Blinds Order

Cancelling a made-to-measure blind order is fundamentally different from cancelling an order for a stock product. Once your blind is in production, it exists solely for you — it cannot be resold, restocked, or repurposed. This guide explains the legal position, the practical process, and the realistic outcomes at each stage.

Do I have the right to cancel a made-to-measure blinds order?

This is the most important question to address honestly. The Consumer Rights Act 2015 provides a 14-day cooling-off period for distance sales — but there is a significant and well-established exception: goods that are made to the consumer's individual specifications are exempt from the standard cancellation right.

Made-to-measure blinds fall directly within this exemption. Once an order has entered production and has been manufactured to your specified dimensions, fabric, colour, and configuration, it cannot ordinarily be returned simply because you have changed your mind.

That said, we assess every cancellation request individually and act in good faith. Contact us as early as possible — your options are significantly better before production begins than after.

When is cancellation straightforward?

The earlier you act, the more straightforward the process. The best-case scenario is within one to two hours of placing the order, ideally the same day. At this stage, we can contact the factory directly and request that the order be placed on hold or cancelled before any materials have been committed.

Email customer.services@newblinds.co.uk immediately with your order number, order date, and the reason for cancellation.

What happens if I cancel before production starts?

If we can stop the order before any factory activity has taken place, a full cancellation is typically possible. In some cases there may be a small admin charge — this is product dependent and we will advise you before confirming.

What happens if I cancel after production has started?

Once materials have been cut, sewn, or committed for your order:

• Cancellation may not be possible. We will advise you of this clearly.
• Cancellation charges may apply. Production costs already incurred may be deducted from any refund.
• Restocking or admin fees may apply depending on the circumstances.
• Delivery charges are generally non-refundable once an order is in production.

Motorised blinds where motors have already been programmed are particularly difficult to cancel at a late stage.

What if my order has already been dispatched?

This depends on the product type. Contact us immediately at customer.services@newblinds.co.uk. In some cases, you may be asked to refuse delivery; in others, our standard returns considerations will apply. Made-to-measure orders are non-refundable unless the product is damaged or faulty.

How do I formally request a cancellation?

1. Email customer.services@newblinds.co.uk with the subject line: Cancellation Request.
2. Include your order number, order date, and reason for cancellation.
3. We will respond as quickly as possible — we aim to reply to all cancellation requests on the same working day.
4. A cancellation confirmation email will be sent once the request has been processed.

There is no online cancellation form or account dashboard for this purpose.

How long do refunds take to process?

Refunds are issued to the original payment method. Allow 5 to 10 business days for the refund to appear, depending on your bank or card provider.

Can I cancel part of a multi-blind order?

Yes, in some cases. Whether a partial cancellation is possible depends on what has been ordered, what stage individual products are at in production, and how delivery pricing and any discounts have been structured. We will advise you of the specific implications for your order.

What are my options if cancellation is no longer possible?

If it is too late to cancel:

• Wait for delivery and assess the product on arrival. If it arrives damaged or faulty, your rights under consumer law apply in full regardless of the made-to-measure status.
• Check whether a return is possible under the specific circumstances of your case. We handle these situations individually.

There is no facility to resell through us or exchange for a different product.