Order Confirmation Email Not Received: What to Do

An order confirmation email is dispatched automatically the moment your order is placed. It contains your order reference number, a breakdown of what you ordered with full specifications, the total cost, and your delivery address. Losing this email — or never receiving it in the first place — creates unnecessary uncertainty. Here is exactly how to resolve it.

What emails should I expect after placing an order?

You will receive two key communications:

1. Immediate order acknowledgement — sent within minutes of placing your order. Contains your order reference, order date, itemised product specifications, price breakdown, and delivery address.
2. Dispatch notification — sent when your blind has been manufactured and collected by the courier. This may be an email or an SMS text message depending on the delivery method.

There is no automated production update or estimated delivery date in the confirmation email.

Why might my confirmation email not have arrived?

The most common causes, in order of likelihood:

1. Spam or junk folder filtering. This is the most frequent explanation. Check your spam, junk, and promotions folders before concluding the email was not sent. Search for "newblinds" or your order date if the folder is large.

2. Incorrect email address entered at checkout. A single typographic error—a missing letter, an extra character, or selecting an autocomplete suggestion incorrectly—will redirect the confirmation to a nonexistent or unintended address. If you checked out as a guest, there is no account login to verify this.

3. Corporate or managed email filters. If you used a work email address, your employer's email security system may have quarantined the message. Check with your IT department or use a personal email address for future orders.

4. System processing delay. Allow at least 10 to 15 minutes before concluding the email has not been sent.

How do I verify my order was received if I cannot find the email?

Three practical checks:

1. Check your bank or card statement. If a charge has been processed by Newblinds, your order was placed. The transaction provides a reference you can use when contacting customer services.
2. Check the Stripe payment confirmation if you paid by card, or your PayPal account activity if you paid via PayPal.
3. Contact customer services directly at customer.services@newblinds.co.uk with the following information: the email address used at checkout, your name, delivery postcode, approximate order date, and transaction reference if available. The team can locate your order and resend the confirmation.

Can I get my confirmation email resent?

Yes. Email customer.services@newblinds.co.uk with the details above and a resend can be arranged promptly.

What if I entered the wrong email address at checkout?

This is important to resolve as quickly as possible, because your dispatch notification will also go to the incorrect address. Contact customer.services@newblinds.co.uk immediately with your name, delivery postcode, and the correct email address. The order can be located and your contact details updated.

Is there a phone number I can call?

There is currently no telephone customer service line. Live chat on the website and email to customer.services@newblinds.co.uk are the fastest routes to a response.

My confirmation arrived but my order reference is not in it—what do I do?

This should not happen, but if your email is incomplete or has rendered incorrectly, contact customer.services@newblinds.co.uk. A team member will retrieve your order details manually using the information you provide.