How to Amend a Blinds Order

Made-to-measure blinds enter production quickly. Unlike ordering a standard retail product, there is no warehouse shelf to intercept. Once your blind is being cut and sewn to your specified dimensions, changing those dimensions becomes either very difficult or impossible. Act fast — and know precisely what you are asking for when you do.

What can be changed after an order is placed?

The following details can be amended, subject to timing:

• Delivery address
• Delivery date
• Product colour or fabric
• Dimensions and measurements
• Quantity (adding or reducing)
• Control side
• Payment method
• Additional products added to an existing order

Delivery address and delivery date changes remain possible right up until the order is dispatched. All other amendments must be requested before production begins.

What cannot be changed once an order is in production?

Stop immediately if you realise an error and contact us before attempting to troubleshoot it yourself. The honest answer is it depends on how far through production the order is.

The critical window is within one hour of placing the order. Contact us at customer.services@newblinds.co.uk or via live chat and request that the order be placed on hold or cancelled at the factory. If the fabric, motor, or other materials have already been cut or committed for your order, changes may not be possible, or they may be chargeable.

How do I know what stage my order is at?

Email customer.services@newblinds.co.uk with your order number and request a production status update. There is no self-service order tracking dashboard, so direct contact is the only way to confirm the current stage.

Is there a last-chance notification before my order enters production?

No. This is precisely why acting within the first hour of placing an order is critical if you suspect an error. Do not wait for a notification that will not come — check your order confirmation email the moment it arrives, verify every measurement and specification, and raise any concerns immediately.

How do I request an amendment?

Contact us via:

• Email: customer.services@newblinds.co.uk
• Live chat: Via the website

There is no online amendment form or account dashboard for managing amendments. Provide your order number, order date, and a clear description of what needs to change. A confirmation email will be sent once the amendment has been processed.

If you do not have your order number, the team can locate your order using your name, delivery address, or the email address used at checkout.

Are there any fees for amending an order?

• Free amendments: Possible within the early timeframe and before production begins, depending on the product.
• Admin fee: Product dependent.
• Price adjustment: If your amended specifications increase the order value, you will be charged the difference. If they reduce it, you will receive a partial refund.

What happens if I want to amend an order that is already in production?

This depends on the product and the nature of the change. Possible outcomes include:

• Amendment is still achievable — though potentially at additional cost.
• Too late to change — we will advise you of this directly and honestly.
• Rush remake — in some cases, a remake can be arranged with an additional charge.

We will always give you a clear picture of your options rather than leaving you guessing.

Can I amend just one blind in a multi-blind order?

Yes, in some cases. Whether a partial amendment to a multi-blind order is possible depends on the products involved and their respective stages in the production process. Contact us with your specific request and we will advise.