Tim Pendleton

Cancelling a made-to-measure blind order is fundamentally different from cancelling an order for a stock product. Once your blind is in production, it exists solely for you — it cannot be resold, r...

Made-to-measure blinds enter production quickly. Unlike ordering a standard retail product, there is no warehouse shelf to intercept. Once your blind is being cut and sewn to your specified dimensi...

For most single-window orders, the website calculates an instant price the moment you enter your measurements and select your options. A formal quotation becomes useful—and sometimes essential—in a...

Ordering made-to-measure blinds online is straightforward once you understand what is required at each stage. The biggest and most preventable mistakes happen before a single click: incorrect measu...

I have a tight deadline—can you accommodate urgent projects?We don't offer queue-jumping or express manufacturing, so the lead time displayed on the product page remains your timeframe.However, con...

What quality checks happen before my blinds are dispatched?Every blind undergoes factory quality control before packing:The manufacturing packer physically inspects the product and signs off that i...

Can I have blinds delivered somewhere other than my billing address?Absolutely. The checkout process specifically requests two separate addresses:Billing address: Where your card is registeredDeliv...

Do I need to be home for delivery?A signature is requested by default, requiring someone present to accept delivery.However, you can authorise alternative arrangements:Safe place delivery: Specify ...

What notifications will I receive about my order?You'll receive automated communications at four key stages:Order confirmation (immediate): Confirms we've received your order and paymentDispatch no...

How quickly will my blinds arrive?This breaks into two distinct timeframes:Manufacturing time: How long it takes to make your made-to-measure blindsDelivery time: How long transit takes once dispat...